Claim Process  

The Claim Procedure

From start to finish, our qualified staff are available to guide you through your accident claim and answer any questions that you may have.

1. Submit your accident claim ONLINE or
call FREEPHONE 0871 310 9992


2. We will contact you for further details about you and your accident. These will then be used to determine your chances of success


3. If appropriate, no win no fee documentation will be prepared for you


4. (car accidents only) If you are a driver, we will arrange for an engineer to inspect your vehicle, if necessary. We will then introduce you to a local repairer and arrange a replacement hire vehicle for you


5. We will obtain any medical records and police reports, investigate allegations and research your case fully


6. A medical will be arranged with a specialist doctor from our national panel

7. Once liability is admitted by the other side, we will negotiate the level of your damages

8. You will receive an offer of settlement
Sometimes, an offer may not be acceptable. In such circumstances, we will issue proceedings and prepare your case for court. However, most cases are settled out of court.